Best Online Rate Guarantee

What is the best online price guarantee?

At Grecotel Hotels we want you to book with complete confidence, so we guarantee the lowest online rate available. If you find a lower price on any other website, we will match it and, as compensation, we'll give you an additional 10% off the total cost of your reservation. If you prefer, we can compensate you through our preferential customer program Privilege Club by crediting 10 points to your account.

What happens if I find a lower rate on another website?

Once you have booked with and affiliated sites (or through our call centre), you have 24 hours to contact us at [email protected] and tell us that you have found a lower rate on another website.

Your email should include the following information:
• Details of the reservation: Grecotel locator number, arrival date.
• Client details: full name, nationality, contact phone number (including country code) and email.
• Details of price found elsewhere on the Net: URL of the website in question, terms and conditions offered, currency, total price of stay, difference claimed.
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Once you have sent us this information, you will receive an reply confirming receipt of your email. Our customer services team will contact you within 3 working days to tell you whether or not your request has been accepted, and will match the price of the offer, along with compensation in the form of a refund of 10% of the total cost of your reservation or 10 Privilege club points.

What do I need to remember?

We will match the price you have found, provided that the two offers are exactly the same, that is: That they are for the same hotel, on the same dates, in the same type of room, on the same basis (e.g. full board), same number and type of guests (adults and children of the same age), same currency, same payment terms and same cancellation policy.

Terms and Conditions

The best online price guarantee is valid only if the following terms are met:

• Reservations should be made on or affiliated sites (or through our call centre) and a Grecotel locator number obtained.
• The email should be sent within 24 hours of the date of reservation.
• Reservations should be for the same hotel and the same type of room.
• Same arrival date and same number of nights.
• Same basis (e.g. full board).
• Same number of adults and children (same ages).
• Same currency.
• Same payment terms.
• Same cancellation policy.
• The price quoted on the other website must be final, including any fees, taxes, or administration fees applied.
• Grecotel may deny claims where the difference between the Competing Rate and the rate on the Grecotel Websites is less than one percent.
• The claim cannot be made less than 3 days before the arrival date.
• The guarantee refers to the total price of the stay and cannot refer to a partial price of any or all of the days it comprises.
• All requests shall be processed prior to hotel arrival. Once check in has been made, there will be no refunds.
• A claim form may be rejected by Grecotel if it is incomplete, is submitted in an unsupported language, or concerns a non-Grecotel websites that is in an unsupported language

The best online price guarantee will not be valid in the following cases:

• Rates not published online
• Rates for promotional packages or activities with promotional codes
• Private rates or rates only accessible by user and password.
• Travel agent rates
• Corporate rates
• Reservations made through credit facilities
• Variations in price due to exchange rates
• Rates for flight + hotel or package deals
• Group rates
• Rates requiring membership in a club or other organization, offered pursuant to direct mail or email solicitations, requiring discount codes or coupons, or otherwise not intended for the general public
• Void where prohibited by law. Grecotel reserves the right to amend, revise, supplement, suspend or discontinue the Best Rate Guarantee. Terms at anytime in its sole discretion and without prior notice

Should you have any doubts, please contact on at
[email protected]
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For Reservations
Call +30 28310 72129
Email: [email protected]
Rates & Reservations

Adelianos Kampos, Adele Village 
GR 74 100 Rethymno, Crete, Greece
Tel./Fax: +30 28310 72129
E-mail: [email protected]

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